New Zealand Sotheby's increased after hours lead generation by 40%.

As part of the Sotheby's International Realty network, New Zealand SIR needed to increase the quality of leads coming through their website, provide 24/7 coverage and ensure their brand's tone of voice was maintained.

The proof is in the pudding.

Working together to ensure the live chat deployment would address their requirements, a strategy was formed using customer behaviour, traffic levels and enquiry types. This proved successful in driving positive results for New Zealand Sotheby's International Realty.

30%

chat-to-lead conversion

17%

quarterly lead increase

40%

after-hour lead generation

24/7

chat availability

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"CommVersion has proven to be a very successful asset, as we recognised there was an opportunity to capitalise on leads from website traffic that occurred outside of our usual business hours. We have seen tangible results, not just in terms of qualified leads but also in terms of ROI."

Clodadgh Hall

GM Operations & Marketing